View Oman respects your privacy and is committed to protecting your personal data. This policy explains what we collect when you use our website and mobile app, how we use, share and protect it, and the rights you have over it.
By using the platform or creating an account you confirm that you have read this policy and agree to the practices described in it. If you do not agree, please do not use the platform.
1. Data we collect
We collect only what our services need in order to work:
- Account data: name, email address, phone number, password (stored as a one-way hash), and — where you provide them — date of birth, gender and preferred country.
- Profile data: profile photo and preferences such as language, appearance mode and notification settings.
- Content you create: listings you add, experiences and stories, reviews and comments, saved places, and enquiries you send to place owners.
- Location data: your device's approximate or precise location — only with your explicit permission — to show nearby places and sort results by distance. You may decline or withdraw this permission at any time in your device settings; the rest of the app keeps working.
- Technical data: device model, operating system, app version, IP address and your device's push notification token.
- Usage data: the pages and places you view and the searches you run, used in aggregate to improve our content.
2. How we use your data
- To create your account, sign you in and verify your identity.
- To display content and services, and tailor results to your language, location and interests.
- To let you publish and manage places, experiences and reviews.
- To send operational notifications and service messages about your account or content.
- To answer your enquiries and provide support.
- To protect the platform against fraud, abuse and prohibited content.
- To measure performance and improve our services using aggregated, non-identifying statistics.
- To comply with our legal and regulatory obligations in the Sultanate of Oman.
We never sell or rent your personal data, and we do not use it to build advertising profiles with third parties.
3. Legal basis for processing
We process your data on one or more of the following grounds: your explicit consent (for example, location and notification permissions); performance of our agreement with you when delivering a service you requested; compliance with a legal obligation; or our legitimate interest in operating, securing and improving the platform.
4. Sharing your data
Your data is shared only in the following cases, and only to the extent necessary:
- Service providers: hosting providers, our push-notification service, the messaging service used to verify phone numbers, and map services. All of them are bound by agreements requiring confidentiality and processing on our instructions only.
- Public content: what you deliberately publish — display name, profile photo, reviews and experiences — is visible to other visitors by design. Do not include information in it that you would not want to be public.
- Place owners: when you send an enquiry or booking request, the details in that request (name, contact method and message) are passed to the owner of that place so they can reply.
- Competent authorities: where required by law or a valid legal request, or to protect our rights and the rights and safety of our users.
5. Cookies
The website uses strictly necessary cookies to run your session, remember your login and chosen language, and protect forms from abuse, plus optional analytics cookies to measure performance. You can control cookies in your browser settings, though disabling the necessary ones may stop parts of the site from working. The mobile app uses no advertising cookies.
6. Data retention
We keep your account data for as long as the account is active. When you delete your account, your personal data is deleted or anonymised within a reasonable period, except where we must retain it for legal, accounting or dispute-resolution purposes, and except for content tied to other users (such as comments on their experiences), which may remain published without anything identifying you.
7. Security
We apply technical and organisational safeguards to protect your data, including HTTPS-encrypted transport, irreversibly hashed passwords, scoped access tokens that you can revoke by logging out, and staff access restricted on a need-to-know basis. No method of electronic transmission or storage is completely secure, however, so we cannot guarantee absolute security.
8. Your rights
- Access: request a copy of the personal data we hold about you.
- Correction: update your details directly from your profile page in the app or on the website.
- Deletion: delete your account and data from your account settings, or by contacting us.
- Withdraw consent: turn off location or notification permissions at any time in your device settings.
- Object or restrict: object to a specific processing activity or ask us to restrict it.
- Complain: lodge a complaint with the competent supervisory authority in the Sultanate of Oman.
We respond to requests relating to these rights within thirty days of verifying the requester's identity.
9. Children's privacy
The platform is not directed at anyone under the age of sixteen, and we do not knowingly collect their data. If we learn that an account belongs to a child under that age, we will delete the account and its data. If you are a parent or guardian and believe your child has provided us with data, please contact us so we can remove it.
10. Transfers outside Oman
Some data may be stored or processed by cloud providers whose servers are located outside the Sultanate of Oman. Where that happens, we ensure the provider offers an adequate level of protection and is bound by appropriate contractual safeguards.
11. Third-party links and services
The platform may link to websites or apps we do not operate (place owners' websites, maps, social networks). We are not responsible for their privacy practices and encourage you to review their policies.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our services or in legal requirements. Any update is published on this page and the "last updated" date shown above it is revised; we notify you of material changes through the app or by email. Continuing to use the platform after an update takes effect means you accept it.
13. Contact us
For any question or request about your privacy or your personal data, we would be glad to hear from you:
- Email: info@viewoman.com
- Phone: +968 9000 0000
- Address: Muscat, Sultanate of Oman